You may not have NASA’s Eyes installed. Please press Download to download Eyes and then choose Launch to launch your experience.

Troubleshooting

  • How do I uninstall Eyes from my computer?

    For a Mac, Eyes is located in your home Applications folder (rather than your root Applications folder). We've put it there so that people who don't have root access to their computers (teachers, museums, etc) can still install it. There are two applications, "NASA's Eyes" and "Eyes Protocol Handler" that you can trash.

    For a PC using Windows 7, 8, or 10, the program does not show up in the normal "Add/Remove Programs" feature.  There is a custom uninstaller located in the Users folder.  It will be similar to this path:  "C:\Users\YourUsername\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\Uninstall.exe"

  • When I start the program, it gets stuck at "Downloading" or says "Initialization Failed."

    This may occur if you are behind a proxy server. Unfortunately Eyes does not currently support proxy servers, although it is planned for the future.

  • How can I view the logs?

    When things go wrong, you want to know why. They can also help JPL diagnose what the problem is. Here are the locations for the logs:

    Windows
    The updater's log is at C:\Users\{username}\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\install.log
    The application's log is at C:\Users\{username}\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\explorer-win_Data\output_log.txt (it may be explorer-win64_Data if you have a 64-bit version).

    Mac
    The updater's log is at "/Users/<username>/Applications/NASA's Eyes.app/log.txt"
    The application's log is at "/Users/<username>/Library/Logs/Unity/Player.log"

    To get the pkg installer log:

    1. Run the NASA's Eyes.pkg and continue until it fails
    2. Go to the Window menu and choose Installer Log
    3. In the drop down that says "Show Errors Only" change it to "Show All Logs"
    4. In the right, choose save to save the file, and send that to me.

    You can also send us the log to help us help you diagnose any problem you have.

  • When I install Eyes on my mac, it says "Installation Failed."

    This can be because there are permissions issues on your Mac. Try doing this:

    1. Go to the folder Applications -> Utilities -> Disk Utility
    2. Select your disk
    3. Choose Repair Disk Permissions at the bottom

    This will reset some of your folders to their proper permissions and then you can retry the installation.

  • What are the system requirements to run Eyes products?

    Windows 7+, and Mac OSX 10.8+

  • Where is the Linux version?

    The Eyes family of products was developed on the Unity game engine.  The development process took years, and Unity was not available on Linux until recently.  We hope to port the program to Linux in the near future. 

  • Do the Eyes products work on my phone or tablet?

    Eyes on the Solar System, Eyes on the Earth and Eyes on Exoplanets only work on desktops and laptops at this time.  We are developing a version for mobile devices and tablets. 

    Both DSN Now and Experience Curiosity do work on your phone or tablet using your web browser.