You may not have NASA’s Eyes installed. Please press Download to download Eyes and then choose Launch to launch your experience.

Troubleshooting

  • How do I uninstall Eyes from my computer?

    For a Mac, Eyes is located in your Applications folder. You can drag the "NASA's Eyes" application to the trash to remove it from your system.

    For a PC using Windows 7, 8, or 10, the program does not show up in the normal "Add/Remove Programs" feature.  There is a custom uninstaller located in the Users folder.  It will be similar to this path:  "C:\Users\YourUsername\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\Uninstall.exe"

  • When I start the program, it gets stuck at "Downloading" or says "Initialization Failed."

    This may occur if you are behind a proxy server. Unfortunately Eyes does not currently support proxy servers, although it is planned for the future.

  • How can I view the logs?

    When things go wrong, you want to know why. They can also help JPL diagnose what the problem is. Here are the locations for the logs:

    Windows
    The launcher's log is at C:\Users\{username}\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\install.log
    The application's log is at C:\Users\{username}\AppData\Roaming\JPL-NASA-Caltech\NASA's Eyes\explorer-win_Data\output_log.txt (it may be explorer-win64_Data if you have a 64-bit version).

    Mac
    The launcher's log is at "/Users/<username>/Library/Logs/NASA's Eyes Launcher.log"
    The application's log is at "/Users/<username>/Library/Logs/Unity/Player.log"

    You can also send us the logs to help us help you diagnose any problem you have.

  • What are the system requirements to run Eyes products?

    Windows 7+, and Mac OSX 10.8+

  • Where is the Linux version?

    The Eyes family of products was developed on the Unity game engine.  The development process took years, and Unity was not available on Linux until recently.  We hope to port the program to Linux in the near future. 

    In addition, web versions of Eyes are in development and will work on any web browser on Linux. 

    The first available web version is Eyes on Exoplanets, available here:  https://exoplanets.nasa.gov/eox/

  • Do the Eyes products work on my phone or tablet?

    Eyes on the Solar System and Eyes on the Earth only work on desktops and laptops at this time.  We are developing a version for mobile devices and tablets. 

    Eyes on Exoplanets is now available for any device with a web browser:  https://exoplanets.nasa.gov/eox/

    DSN Now and Experience Curiosity already work on your phone or tablet using your web browser.